CUSTOMER SUPPORT
At EtchRoom, we're committed to making every order seamless from start to finish.
Whether you have a product enquiry, need assistance with your order, or require a custom quotation, our team is here to help. Simply fill in the form below or email us at support@etchroom.com, and we'll get back to you as soon as possible.
RETURNS & REFUNDS
As every EtchRoom piece is personalised and made to order, customised products cannot be returned or exchanged due to a change of mind.
If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery at support@etchroom.com with your order number and photos of the item. We'll review the issue and, where appropriate, arrange a replacement or refund.
We're committed to ensuring every order meets our quality standards and will work with you to resolve any genuine issues promptly.