At EtchRoom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our website or purchasing our products. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

​

1. Information We Collect

We may collect the following information when you place an order, contact us or use our website:​

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Personalisation details (such as names, initials or custom text)

• Uploaded artwork or logos

• Messages submitted through our contact form or website messaging feature​

 

Payment information is securely processed by our payment providers. EtchRoom does not store your full credit or debit card details.

​

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Personalise your products

• Respond to enquiries and provide customer support

• Send order confirmations and shipping updates

• Improve our products, services and website

• Comply with legal and regulatory requirements

 

We will not sell or rent your personal information to third parties.

​

3. Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, including:

• Payment service providers (such as Stripe)

• Shipping and courier partners

• Website and e-commerce service providers

 

These providers only receive the information necessary to perform their services.

​

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and enhance website functionality. You can control or disable cookies through your browser settings, although some website features may not function properly.

​

5. Data Security

We take reasonable measures to protect your personal information against unauthorised access, disclosure or misuse. While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

​

6. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Update your details

• Request deletion of your personal information, where permitted by law

 

To make a request, please contact us using the details below.

​

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those websites or services.

​

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

​

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

EtchRoom
Email: support@etchroom.com