Return Policy

At EtchRoom, every item is personalised and made to order with care. As each product is uniquely crafted for you, we kindly ask that you review your order details carefully before completing your purchase.

Personalised Products

Due to the customised nature of our products, personalised items cannot be returned, exchanged or refunded due to:

Change of mind
Incorrect text, names, dates or artwork submitted by the customer
Customer ordering errors

Please ensure all engraving details, uploaded artwork and shipping information are accurate before placing your order.

Natural Variations

Each EtchRoom piece is individually laser engraved. Slight variations in engraving placement, colour contrast and the natural characteristics of the material may occur. These are a normal part of the laser engraving process and contribute to the unique character of every piece. Such variations are not considered defects.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or differs from what you ordered, please contact us within 5 days of receiving your order.

To help us resolve the issue promptly, please email support@etchroom.com with:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging

Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement, repair or refund where applicable.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible. Changes and cancellations can only be accepted before production begins. Once engraving or production has commenced, orders can no longer be modified or cancelled.

Refunds

Where a refund has been approved, it will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

If you have any questions regarding our Returns & Refunds Policy, please contact us:

Email: support@etchroom.com