SHIPPING INFORMATION
Thank you for shopping with EtchRoom. Every personalised item is carefully crafted to order before being shipped.
Order Processing
Most personalised orders are processed and dispatched within 3–5 business days. Larger corporate orders, bulk purchases and products marked as pre-order may require approximately 3–4 weeks for production before dispatch. Orders are processed on business days only (Monday to Friday, excluding public holidays).
Shipping Within Singapore
We offer shipping across Singapore. Shipping fees and estimated delivery times will be displayed during checkout before payment is completed.
International Shipping
We offer international shipping to selected countries. International shipping costs and delivery times vary depending on the destination and courier service. Any customs duties, import taxes or additional fees imposed by the destination country are the responsibility of the customer.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Delivery Delays
While we aim to dispatch orders within the stated timeframe, delivery times are estimates only and may be affected by courier delays, customs clearance, weather conditions or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. EtchRoom is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us at support@etchroom.com as soon as possible. We'll work with the courier to investigate and assist in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@etchroom.com